Privacy Policy
Last updated: August 11, 2026
Data we process
We process account and billing identifiers, API request metadata, masked validation inputs, watch configuration, public URLs, catalog data you submit, and support messages. Card data is handled by Paddle and does not touch LookTwice servers.
Minimal logging
Raw email addresses and IBANs are excluded from ordinary logs. Usage records retain a salted request hash, endpoint, status, cost, and timing. We do not use customer inputs to train models.
Service providers
Infrastructure, database, object storage, email, analytics, error monitoring, AI extraction, payment, and support vendors act as subprocessors under their applicable terms.
Retention and rights
Account records are kept while the account is active and as required for security, tax, or disputes. Raw Knowledge snapshots are retained for 90 days. Structured change history is retained until its Watch is deleted. Contact support to request access or deletion.